Privacy Policy

At Alder & Vale, we believe in transparency and respect for your privacy. This policy explains how we collect, use, and protect the information you share with us when using our website and services.

What Data We Collect

We only collect the information necessary to provide our bookbinding and repair services:

• Contact Information: When you use our contact or enquiry forms, we collect your name and email address so we can respond to your request.
• Order Details: When you purchase journals or request bespoke services, we collect details about your order, your name, and your contact information.
• Payment Information: We do not store your full credit card or banking details. Payments are processed securely through Stripe. We only receive confirmation of payment and the necessary details to fulfil your order.

How We Use Your Data

We use your information solely to:

• Communicate with you regarding your enquiries, quotes, and orders.
• Process your payments and fulfil your orders.
• Provide you with updates on the status of your bookbinding or repair project.

Third-Party Sharing

We do not sell your data. We only share your information with trusted third parties when it is essential to run our business, specifically:

• Stripe: To process your payments securely.
• Platform Services: Our website is hosted and managed on a secure platform that processes form submissions and orders to help us manage our studio workflow.

Data Retention

We keep your information only for as long as necessary to fulfil the purpose for which it was collected, such as completing your order or maintaining records for tax and legal requirements.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct any inaccurate information.
• Request that we delete your personal data, subject to our legal obligations to retain certain records.

To exercise these rights, please contact us at hello@alderandvale.co.uk.

Updates to this Policy

We may update this policy from time to time. Any changes will be posted on this page. This policy was last updated on 24 September 2026.